RETURN POLICY

We make returns simple, because your satisfaction comes first.

At ELUVRO, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

  • You can request a return within 4 Business days of receiving your order.

  • Items must be unused, unworn, and in their original packaging with tags attached.

  • Certain items (e.g., personal care, hygiene products, perishables, or customized items) are non-returnable for safety and hygiene reasons.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within 2 business days.
  • Shipping charges are non-refundable, unless the return is due to a defect or error on our part.
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3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need an exchange for the same item, contact our support team within the return period.

4. Damaged or Wrong Items

  • If you receive a damaged or incorrect item, please contact us within [48 hours] of delivery with photos, and we’ll arrange a replacement or refund.

5. How to Initiate a Return

  • Contact our customer support team at [Your Email Address / Phone Number].

  • Provide your order number, item details, and reason for return.

  • Our team will guide you through the process and share the return shipping address.

6. Contact Us

  • For any questions about our Return & Refund Policy, please reach us at:
    📧 info@eluvro.com